Adjusting the confidence labels from numeric to text provides more context in terms of how well a Key Results is progressing towards achieving a specific Objective. 

Only administrators in Gtmhub can adjust the confidence labels for their company accounts. Here are the steps that admins have to follow to change the confidence labels from numeric to text:

  1. Navigate to the Settings section
  2. Click the Edit confidence labels button
  3. Choose a label category to Text
  4.  Set confidence ranges by customizing them according to your needs
  5. Click Save


Here's how the Key Result update screen looks like after the user has changed the confidence labels from numeric to text.

Note: the confidence level status, such as completed, will not affect the progress calculations in any way.

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