Getting started step by step:
After you install the Gtmhub app into your workspace, you'll have to do the following steps:
In Gtmhub, navigate to the Insights > Data Sources screen
Click the Add new data source button
From the Choose a connector dialog, select the Operations tab and then Intercom.
After you click on the Intercom tab, please enter a name for the connection, e.g. Intercom - Sales team, or just Intercom.
After you give Gtmhub access to your Intercom data, you can select which tables of data you want to sync.
Now you are ready to write insights based on the data fetched from Intercom. You can go to the Insights tab and then click on Insightboards. From there, you can create a new board and add Insights. The information is based on already synced Intercom data.
You can find more information on how to create insights in this collection of help desk of articles.
Lastly, you can always check the status of your syncs in the Data sources screen.