Problem
I invited a few users from my company to Quantive, but they did not receive an invite email.
I am not receiving the Quantive notification emails in my Inbox
Quantive emails often go to the Spam folder
Cause
You have a spam filter that is putting Quantive emails in your Spam folder
You have an email rule that catches the subject or contents of a Quantive email and moves it to a folder
Solution
Check your Spam folder. If you find Quantive emails there, please add our domain to the trusted senders. Here’s a handy article.
Use global search form your entire mailbox, and look for messages from our domain. The emails that we’re sending have the following parameters:
- Invite email:
From: [email protected]
Subject: Name of user who invited (e.g. John Smith) has invited you to account name (e.g. Microsoft) account on Quantive.
- Password reset mail:
From: [email protected]
Subject: Reset your password
Contact your IT team to validate if the message has not been blocked before it reached your individual mailbox
Note: Once you’ve successfully reset your password, go to https://yourdomain.(us).gtmhub.com or https://quantive.com and log in with your email and new password
If none of the above steps helped to resolve your issue, please contact Quantive Support for further assistance.