Problem

  • You are seeing incorrect numbers in or more insights in your Performance and Process reports.
  • You are seeing incorrect numbers in your custom Insights that use the Gtmhub data source

Cause

The Gtmhub data source syncs every hour.

  • If you just made the changes (e.g. updated an OKR), this change might not be reflected if the data source has not synced yet.
  • An underlying error might have caused the data source to stop syncing automatically. That's why the data shown in the reports will not be the latest data

Solution

To address this issue follow these steps:

  1. Go to Insights -> Data Sources
  2. Locate the Gtmhub data source and expand its entities
  3. Observe the Last sync date - if it appears to be more than 1 hour ago, proceed with the next step to manually sync it
  4. Click on the three dots against the entity and select Sync

The below video demonstrates these steps:

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