Problem

You are not receiving any aggregated reports from Gtmhub on your email

Cause

There are several reasons why you're not receiving the aggregated report:

  • There are no active sessions in your account. An active session is one that has a:

- start date before today

- an end date after today

- is in Open or In Progress status

  • There are no OKRs in the session assigned to you.

Solution

  1. Go to All Sessions screen and check your sessions start and end dates, as well as their status. If they meet the active session definition from the previous paragraph, proceed.

  2. Go to Settings -> Methodology -> Report Settings.

  • Make sure the Send aggregated OKRs report option is checked.


  • By default, the content of the aggregated report consists of:

    - Open Sessions

    - Sessions without KRs

    - Employees without objectives

    - Teams without objectives

    To exclude any of these options from the report content, expand Report content and uncheck the respective boxes:

  • If you want to cover any additional scenarios, review the other options on the Report settings screen and adjust them

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