In general, the deadline to each manual key result in Gtmhub coincides with the end of the Planning Session. Sometimes, however, you may need to hit a particular key result prior to the common deadline. For example, the earlier completion can be tied to the outcome of another key result or of the whole objective so there's an inter-dependency.

To accommodate this need, Gtmhub allows setting custom deadlines for manual key results. There are two types of deadlines you can choose from:

  • Hard deadline
  • Soft and Hard deadline

Hard deadlines

When you set a hard deadline on a key result, updating the progress after the deadline will be disabled.

How to set a hard deadline on a key result

In order to set a hard deadline for a Key Result, follow these steps:

  1. Create a new Key Result or edit an existing one
  2. Locate the Deadline field
  3. Select Hard deadline only
  4. Choose a date from the calendar that appears
  5. Click the Save button

Example

There is a numeric key result called Conduct 20 customer interviews and it has a hard deadline set on February 20th, 2017.

  • On February 5th you update the progress to 2 and your attainment is 10%
  • On February 15th you update the progress to 10 and your attainment is 50%
  • On February 23rd you try to update the progress to 12, but you cannot - because the hard deadline has passed - and your attainment stays at 50% (the last check-in from February 15th)

Soft and Hard deadline

Sometimes, there're situations when accomplishing something by a given date is wishful thinking, it'd be ideal. But in reality, if missed by a few days, results would be pretty good. To track progress on such key results, you can set both soft and hard deadlines. Progress on key results with both soft and hard deadlines will be measured as follows:

  • You will receive full attainment on your progress until the soft deadline
  • The progress you made after the soft deadline but before hard deadline will be discounted (depending on the update date)
  • You won't be able to update progress after the hard deadline has passed

How to set a soft and hard deadline on key result

  1. Create a new Key Result or edit an existing one
  2. Locate the Custom Deadline for this particular Key Result drop-down
  3. Select Soft and Hard deadline only
  4. Then, select a soft deadline from the top calendar and a hard deadline from the bottom one
  5. Click the Save button

Keep in mind that:

  • Soft deadline has to be earlier date than the hard deadline
  • Both, soft and hard, deadlines need to be dates after Planning Session start and before Planning Session end.

Example

There is a Boolean key metric called Release new website. It has a soft deadline set on February 1st, 2017 and a hard deadline set on February 10th, 2017.

  • If you update the result as "true" before February 1st, 2017, you will score a 100% attainment on this key result.
  • If you update the result as "true" on February 3rd, 2017, you will score 70% attainment on this key result. The reason for this is that your attainment of 100% is discounted by 30%. The soft deadline represents 100% attainment and hard deadline 0% attainment. February 3rd represents 30% of the time between soft and hard deadlines.
  • You will not be able to update your progress after February 10th, 2017, as that represents the hard deadline. If you have not updated the result as "yes" or "true" before that date, your attainment will be 0%.

Some considerations

Updates made on the soft deadline won't be discounted. Discounting will begin on the updates performed on the day after the soft deadline has passed.

Important

It is not possible to set only a soft deadline - it always has to be set together with a hard deadline.

Soft and hard deadlines for numeric key results

When setting soft and hard deadlines for numeric key results, one may wonder what happens with check-ins made after the soft deadline has passed but not before the hard deadline has passed.

The following image illustrates this situation.

The important thing to note here is that only the progress made after the soft deadline has passed will be discounted. In other words, updates progress after the soft deadline will not discount your attainment before the soft deadline, but only the net difference in progress since the soft deadline has passed.

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