FAQ

Quick answers to common questions

Radostina Chokova avatar Rusi Rusev avatar Boyan Barnev avatar +3
66 articles in this collection
Written by Radostina Chokova, Rusi Rusev, Boyan Barnev and 3 others
Account & Login

Cannot Login - due to a blank screen

Here's an instruction how to tackle a possible issue with the login
Alexander Ignatov avatar
Written by Alexander Ignatov
Updated over a week ago

How to log in to multiple Gtmhub accounts

Facilitate logging into multiple accounts you've been invited in form your main browser
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Unable to log in to the Gtmhub MS Teams app

Logging in to the Gtmhub MS Teams app leads to a blank screen or brings up the login screen again
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

There was a problem accessing your account

The attempt to resolve the current user and / or account has failed
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Getting "password login via OIDC conformant clients" error upon login

Getting an "access_denied Password login via OIDC conformant clients with externally-hosted login pages is unsupported" error
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Getting Expired Token error upon login

Incorrect system time zone settings can cause login issues
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Oops!, something went wrong screen upon logging in

Encountering Oops!, something went wrong screen when logging in to Gtmhub
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

The signed in user '{EmailHidden}' is not assigned to a role for the application

Receiving an error when trying to log in to Gtmhub with SSO configured
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How to delete my Gtmhub Account

I need to delete my Gtmhub Account
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago
OKRs

How can I select which sessions show in the navigation

I want to show/hide some sessions from the side navigation
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Not able to see all sessions

In the navigation pane, I expand OKRs, but I am not able to see all of my sessions.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

OKR cadence

Learn more about OKR cadences in Gtmhub and how to use them
Aleksandrina avatar
Written by Aleksandrina
Updated over a week ago

Why am I not allowed to set the last day of the session as an OKR deadline date?

I want to set the last day of the session as an OKR dead line date, but it can not be selected.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How to display OKRs progress in a presentation

Learn how to visualize selected grid columns and export your OKRs to Excel
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How to add contributors to an OKR

I want to add more people to my OKRs
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Bulk ОKR actions

Move and clone your OKRs through the sessions
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Getting "Unexpected Error" when updating a Key Result

Unexpected error has occurred. If this probvlem persists please contact our team
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Where to see all KR updates.

I want to find all updates related to a specific KR
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Not able to update a KR

I want to update a KR, but the value in the update field can not be changed.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Accidentally updating a KR with wrong value

How to proceed if you accidentally update a KR with the wrong value?
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Missing update notification of a KR

Issue: You see that a KR has progress, but when you open it, you can not see the update notification
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Dynamic key results are not updating automatically.

Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago