Q&A

Sections in this collection contain answers to the most frequently-asked questions we receive

Radostina Chokova avatar Rusi Rusev avatar Boyan Barnev avatar +2
53 articles in this collection
Written by Radostina Chokova, Rusi Rusev, Boyan Barnev and 2 others

How to send notifications at the end of each month

Configure your notifications to send out the last day of the month
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How to contact Gtmhub Support

Submit a support ticket, or just start a chat with us to get help from our industry-best technical support team.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Where to find the link in Gtmhub which will redirect me to the Jira item

You have linked a Jira item to Gtmhub and you want to find the link in Gtmhub which will redirect you back to the Jira item.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How to see all tasks in the account?

Demo how to see all tasks in the account
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

If I add SSO, does that allow anyone in our domain to use gtmhub?

How is SSO working.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How does the "Progress by user" report work

Detailed information about "Progress by user" report and how it works.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Not able to see all sessions under OKRs tab

I select OKRs from my Gtmhub top menu, but I am not able to see all my sessions.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How are Cascading KR values calculated

How do child KRs updates contribute to the parent KR value
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Process and Performance reports do not show the newest data

I have made some OKRs changes but process and performance reports did not show them
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Getting Forbidden: you might not have the necessary permissions when updating a KR

Trying to update KR, results in a Forbidden: you might not have the necessary permissions error
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Is it possible to change the user's avatar?

Is it possible for the account administrator to change the default avatar for another user
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How to determine the timezone for the start/end time of Sessions and OKRs

In Gtmhub the start and end date and time of a Session is determined based on the user's time
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How to check and adjust the date for sending KR update reminders

I want to see which day the automatic reminders for updating KRs in Gtmhub will be sent.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

I am not allowed to set the last day of the session as an Okr deadline date.

I want to set the last day of the session as an OKR dead line date, but it can not be selected.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Why are my Key Results showing negative percentage

The attainment of your key results is determined by the delta between the initial number, target and current value.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Arrangement of sessions under Okrs view

I want to know what is the logic of sessions names arrangement when I click on Okrs.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Export an Insightboard to pdf

I want to export the data from an Insightboard in pdf file.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How to provide additional troubleshooting to Gtmhub Tech Support

How to use your browser developer tools to provide Gtmhub support with screenshots that help narrow down your issue
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How often do dynamic KRs update?

Dynamic Key Results are a powerful tool that saves you time and effort and allows you to dedicate your time on more important things.
Vesela Mihaylova-Bodo avatar
Written by Vesela Mihaylova-Bodo
Updated over a week ago

Not able to update a KR

I want to update a KR, but the value in the update field can not be changed.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How do I change the structure of my team?

I have a team that funnels into one team, but it should funnel into another. How to change the team structure?
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Where to find and change session permissions

I want to see and / or change the session permission but don't know where to find them
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How to receive Slack notifications for OKR updates

I want to see notifications in Slack, when an OKRs has been updated
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago