Q&A

Sections in this collection contain answers to the most frequently-asked questions we receive

Radostina Chokova avatar Rusi Rusev avatar Lyubomir Hristev avatar +3
64 articles in this collection
Written by Radostina Chokova, Rusi Rusev, Lyubomir Hristev and 3 others

How to provide additional information about Gtmhub Android app issues

Provide Gtmhub Tech Support the App Crash Reports to speed up issue resolution
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Aggregated OKR report not sent

You are not receiving the automatic email report for your OKRs progress
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Restore session permissions back to Visible to everyone

Unable to see Visble to everyone in the Permissions dropdown and revert back to this option once selecting Custom
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How to provide additional information about Gtmhub iOS app issues

Provide Gtmhub Tech Support the App Crash Reports to speed up issue resolution
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Change the roles of a user

Learn how to assign new user roles to users or take exiting roles away from users
Lyubomir Hristev avatar
Written by Lyubomir Hristev
Updated over a week ago

How do I send automatic KR reminder reports at the end of each month?

Configure your notifications to send out the last day of the month
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How to contact Gtmhub Support

Submit a support ticket, or just start a chat with us to get help from our industry-best technical support team.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Where to find the link in Gtmhub which will redirect me to the Jira item

You have linked a Jira item to Gtmhub and you want to find the link in Gtmhub which will redirect you back to the Jira item.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How to see all tasks in the account?

Demo how to see all tasks in the account
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

If I add SSO, does that allow anyone in our domain to use gtmhub?

How is SSO working.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How does the "Progress by user" report work

Detailed information about "Progress by user" report and how it works.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Cascaded key result progress calculation

Learn how the attainment rate of a cascading key result is calculated
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Not able to see all sessions

In the navigation pane, I expand OKRs, but I am not able to see all of my sessions.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Process and Performance reports do not show the newest data

I have made some OKRs changes but process and performance reports did not show them
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Getting Forbidden: you might not have the necessary permissions when updating a KR

Trying to update KR, results in a Forbidden: you might not have the necessary permissions error
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Determine the timezone

Learn how to determine which timezone is respected when creating or editing sessions, OKRs, and key results
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Configure key result update reminders

Learn how to configure the day, time, and cadence of key results update reminders
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

I am not allowed to set the last day of the session as an Okr deadline date.

I want to set the last day of the session as an OKR dead line date, but it can not be selected.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Why are my Key Results showing negative percentage

The attainment of your key results is determined by the delta between the initial number, target and current value.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How are the sessions arranged in the OKRs module

I want to know what is the logic of sessions names arrangement when I click on the OKRs module.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Export an Insightboard to PDF

I want to export the data from an Insightboard as a PDF document
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How to provide additional troubleshooting to Gtmhub Tech Support

How to use your browser developer tools to provide Gtmhub support with screenshots that help narrow down your issue
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How often do dynamic KRs update?

Dynamic Key Results are a powerful tool that saves you time and effort and allows you to dedicate your time on more important things.
Vesela Mihaylova-Bodo avatar
Written by Vesela Mihaylova-Bodo
Updated over a week ago

Not able to update a KR

I want to update a KR, but the value in the update field can not be changed.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Restructure teams

Learn how move a team from one parent team to another
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Where to find and change session permissions

I want to see and / or change the session permission but don't know where to find them
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How to receive Slack notifications for OKR updates

I want to see notifications in Slack, when an OKRs has been updated
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago
Account / Login

Users not receiving the Gtmhub emails in their Inbox

Users can't find the Gtmhub invitation or notification emails. They often go to the Spam folder
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How to delete users

I want to delete a user form my Gtmhub account - where can I do that
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

There was a problem accessing your account

The attempt to resolve the current user and / or account has failed
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Getting "password login via OIDC conformant clients" error upon login

Getting an "access_denied Password login via OIDC conformant clients with externally-hosted login pages is unsupported" error
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Getting Expired Token error upon login

Incorrect system time zone settings can cause login issues
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

The signed in user '{EmailHidden}' is not assigned to a role for the application

Receiving an error when trying to log in to Gtmhub with SSO configured
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

"The user already exists" message when inviting users to your account

Getting an error message saying "The user already exists" when inviting a new user to your account.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Adding users to Gtmhub without sending Email invitations.

How to enable users to log in to Gtmhub if you invited them to your account but selected not to send email invitations.
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How to delete my Gtmhub Account

I need to delete my Gtmhub Account
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Change the login email address of a user

Change email address in Gtmhub
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Oops!, something went wrong screen upon logging in

Encountering Oops!, something went wrong screen when logging in to Gtmhub
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago
OKRs

Cascaded Key Result progress calculation

How does Gtmhub calculate the progress of your cascaded KRs
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How to display OKRs progress in a presentation

Learn how to visualize selected grid columns and export your OKRs to Excel
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How to add contributors to an OKR

I want to add more people to my OKRs
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Getting "Unexpected Error" when updating a Key Result

Unexpected error has occurred. If this probvlem persists please contact our team
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

“Time to update OKRs” email does not send.

Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

How KR progress is calculated in Gtmhub?

Learn about how the key result progress is calculated based on the KR type
Radostina Chokova avatar
Written by Radostina Chokova
Updated over a week ago

Where to see all KR updates.

I want to find all updates related to a specific KR
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Accidentally updating a KR with wrong value

How to proceed if you accidentally update a KR with the wrong value?
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Missing update notification of a KR

Issue: You see that a KR has progress, but when you open it, you can not see the update notification
Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

Dynamic key results are not updating automatically.

Boyan Barnev avatar
Written by Boyan Barnev
Updated over a week ago

OKR cadence

Learn more about OKR cadences in Gtmhub and how to use them
Aleksandrina avatar
Written by Aleksandrina
Updated over a week ago