Overview

Gtmhub Marketplace offers a variety of predefined ready-to-install insights that can help you review and monitor the progress of your OKRs at the end of a period.

These insights use ServiceNow as a data source and can be used to power your key results by automatically updating dynamic key results.

For more detailed instructions on installing insights from the marketplace click here.


Open incidents

This insight shows you the total count of incidents open where the resolved date is empty and the incident status is not canceled.

It is filterable by incident opening date within the selected date range and can be used to create dynamic key results.


New incidents

This insight shows the total count of open incidents where the incident status is new.

It is filterable by incident opening date within the selected date range and can be used to create dynamic key results.


New critical incidents

This insight shows you the percentage and the count of new critical incidents out of the total number of open incidents where incident status is new.

It is filterable by incident opening date within the selected date range and can be used to create dynamic key results.


Resolved incidents

This insight shows the total count of resolved incidents where the resolved date is not empty.

It is filterable by incident opening date within the selected date range and can be used to create dynamic key results.


Open incidents by state

This insight shows the breakdown of incidents open based on incident status where resolved date is empty.

It is filterable by incident opening date within the selected date range and can be used to create dynamic key results.


Average age of open incidents

This insight shows the average age of open incidents, where incident status is not cancelled and resolved date is empty.

It is filterable by incident opening date within the selected date range and can be used to create dynamic key results.


Open incidents by priority

This insight shows the open incidents breakdown by priority.

It is filterable by incident opening date within the selected date range and can be used to create dynamic key results.


Incidents resolved same day opened

This insight shows the percentage and count of incidents opened and resolved at the same date out of the total number of resolved incidents.

It is filterable by incident opening date within the selected date range and can be used to create dynamic key results.


Insightboard at a glance

Below is how an insightboard with the above-described insights can look like in your account.

For more information on insightboards click here.

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